To do so, you must firstly remove your previous key. If your app reverts to the ‘Scan QR Code’ message, you would need to restart the Soft Key Setup. Please log out and back in before you begin this process. Once the previous key has been removed, you may setup a new Soft Key following the original ‘Soft Key Setup’ instructions. Tick ‘I confirm that I have read and understand this notice.’Īnd the ‘Remove this users 2FA devices’ button to remove the key from the users profile.
If you have a new phone and no longer have access to your previous Soft Key/ App, to set up your new phone you must firstly remove your previous key.Īn Admin Key Holder in school can remove the key for you, within the ‘Admin’ section, ‘Users’ tab and clicking into your/ the users name (into your profile) and to the left ‘Security Keys’.
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